Frequently Asked Questions

After placing your order, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or through the courier’s website to follow your package.

We accept returns within 30 days of purchase for unused and unopened products. Please contact our support team at support@jomila.com.au for assistance with returns.

Yes, we offer international shipping to select countries. Shipping fees and delivery times will be calculated during checkout. For further details, please refer to our Shipping Policy.

For Australian orders, delivery typically takes 3-5 business days. International delivery times vary depending on the destination, but generally take between 7-14 business days.

Yes, all JOMILA products are formulated with pure and simple ingredients, making them suitable for sensitive skin. However, we recommend performing a patch test before using any new skincare product.

Many of our products are safe for use during pregnancy, but we always recommend consulting your healthcare provider before starting any new skincare regimen.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay for Australian customers.

If your order has not yet been processed, you can modify or cancel it by contacting our customer service team at support@jomila.com.auas soon as possible.

No, JOMILA is proudly cruelty-free. We do not test our products on animals, and we are committed to ethical skincare practices.

All JOMILA products are 100% Australian Made and owned. Our formulas are developed using the finest ingredients to ensure the highest quality.